Privacy policy

Privacy Policy

Cordori Group Pty Ltd ABN: 26 685 459 698 (referred to as “Cordori”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

Personal Information We Collect

We may collect personal information including your name, contact details (address, email, phone), date of birth, gender, payment details, transaction history, purchase preferences, browsing behaviour, and any information you provide via competitions, surveys or job applications. We also collect automatically collected device information such as IP address, browser type, time zone, and cookies.

How We Collect Your Information

Personal information is collected when you make a purchase, create an account, sign up for marketing communications, participate in promotions or competitions, contact our customer care team, engage with us via social media, or apply for a job with us. We may also collect information from trusted third parties where permitted by law. We use cookies and similar technologies to enhance your browsing experience.

Why We Collect and Use Your Information

We collect your information to process and fulfil orders, provide customer support, manage returns and refunds, communicate with you about our products and promotions, personalise your shopping experience, analyse trends, and improve our website and services. If you choose not to provide requested information, we may be unable to process your order or provide certain services.

Sharing Your Information

We may share your information with trusted third-party service providers who assist us with payment processing, order fulfilment, IT services, marketing, analytics, and customer support. We may also disclose information as required by law or with your consent.

Cross-Border Disclosure

Some service providers may be located overseas (e.g. in the US, Europe, or Asia). By providing your information to us, you consent to its transfer outside Australia where necessary for order fulfilment or service provision. We take reasonable steps to ensure these providers handle your information in line with Australian privacy laws.

Retention and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information that is no longer required will be securely destroyed or de-identified after a reasonable period.

If you opt out, we will retain your email address or phone number on a suppression list to ensure that you are not sent further marketing communications, unless you re-subscribe.

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact our Customer Care Team at customercare@cordori.com.

Marketing Communications

We may send you marketing messages about our products and promotions. You have the right to opt out of receiving marketing communications at any time. You can do this by:

• Email: Clicking the "Unsubscribe" link in the footer of any marketing email

• SMS: Replying “STOP” to any SMS you receive from us

• Account Settings: Updating your marketing preferences in your user profile under Settings > Communication Preferences

• Customer Support: Contacting our Privacy Officer at customercare@cordori.com or calling [Cordori Service Number]

Your opt-out request will be actioned within a reasonable timeframe (typically within 5 business days). Please note that you may continue to receive transactional or service-related messages, such as order confirmations, shipping updates, and receipts.

Online Ordering Security

We use SSL encryption and other security measures to protect your personal and payment information when ordering online.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website, and continued use of our services will indicate your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact our Customer Care Team at customercare@cordori.com.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we operate, live, and work. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today."