Refund policy
We hope you love your Cordori pieces. If you change your mind, you can request a refund, exchange, or credit note on any full-priced product within 30 days of receiving your order (based on tracking confirmation).
Orders over $150 qualify for complimentary shipping. Please ensure this threshold is reflected consistently across all site messaging and policies.
Return Conditions
Full-priced items
Eligible for a refund, exchange, or credit note if returned within 30 days of delivery and meeting return conditions.
Sale or promotional items
Products purchased at a discounted price (including with a promotional code) can be exchanged or returned for a credit note only. Refunds are provided only if the item is faulty or as required under Australian Consumer Law.
Products must be returned in original condition, with tags attached, and without alterations or signs of wear.
Return Costs Summary
| Scenario | Customer Cost |
|---|---|
| Exchange for a different size/colour | Free – Cordori covers postage |
| Exchange for a different product | Free – processed as return + repurchase |
| Refund request (no exchange) | AUD $10 fee deducted from refund |
| Faulty or incorrect items | Free – Cordori covers all costs |
How to Return or Exchange
This process applies to change-of-mind returns and exchanges.
- Email customercare@cordori.com within 30 days of receiving your order and include your order number and return request details.
- Once approved:
-
- Exchanges: You’ll receive a prepaid return label.
- Refunds: The AUD $10 return fee will be deducted from your refund.
- Pack your item(s) securely in original packaging with tags attached.
- Send the parcel using the return instructions provided.
- Once received, we’ll process your refund, credit note, or exchange within 5 business days.
Refunds may take up to two weeks to appear in your account.
If your exchange item becomes unavailable, we’ll contact you to arrange an alternative or refund.
Returning Defective or Misdescribed Items
Our goods come with guarantees under Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage. For minor issues, you’re entitled to a repair or replacement.
An item is considered defective if it:
- Is faulty, unsafe, or not of acceptable quality, appearance, or finish
- Is not fit for its intended purpose
- Does not match the product description or imagery
To lodge a claim:
- Email customercare@cordori.com as soon as possible with a brief explanation and photos of the issue.
- We’ll review your request and guide you through next steps.
Cordori covers postage for approved defective returns. If, after assessment, the item is found not to be defective, return shipping costs may apply.
Where confirmed defective, you may choose an exchange, repair, credit note, or refund to your original payment method.
Returns & Exchanges FAQs
How do I return or exchange an item?
Email customercare@cordori.com within 30 days of delivery to begin your return or exchange.
Is there a fee for returns?
- Refunds incur a $10 return fee.
- Exchanges are complimentary.
When will I receive my refund?
- Refunds are processed within 5 business days after receiving your return.
- Please allow up to two weeks for funds to appear in your account.
What if my exchange item is out of stock?
We’ll contact you to arrange an alternative or refund.
What if my item is faulty or incorrect?
Cordori covers return postage and provides a refund, repair, or replacement in accordance with Australian Consumer Law.
Return Address
Cordori Group Pty Ltd
PO Box 1211
Rosebery, NSW 1445
Australia
